Much of the blame can be laid at the door of " customer services " , that amorphous tentacular monster that spawns in a global hyperspace disconnected from both banks and their customers .
For the first time in his 30 years in power he has been forced to appoint a vice-president omar suleiman , chief of the tentacular mukhabarat intelligence services and thereby relinquish any hope he had to bequeath the presidency to his banker son , gamal .
