When the complaint is based on nothing but hearsay and anger , a reasoned response can often just ignite fires and push more people to post unfair criticism .
当投诉是建立在道听途说和愤怒的基础上时，合理的回复往往会点燃火花并使更多的人发表不公平的批评。
But barrett and her team wanted to answer another question : once hearsay has predisposed us to see someone in a certain way , is it possible that we literally see them differently ?
